Track Key Dental Practice Performance Metrics 🔍

Measure what truly matters. By focusing on a few key performance metrics, like patient satisfaction, staff adherence to protocols, and lab quality control, you can empower your team to take action and improve.

Keep it simple—track only the most vital statistics that reflect your practice's health, and regularly review progress. This not only helps your team stay aligned with the practice's goals but also positions you to make decisive moves that keep everything running smoothly.

Address performance issues head-on. Regularly scheduled staff reviews with clear action plans help hold everyone accountable and drive progress. Effective leaders create a culture of continuous improvement by setting specific goals and following up regularly.

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Top Phone Greeting Tips for Dental Practices 📞

Many practices overlook phone etiquette, but mastering this skill can boost patient conversions and build stronger relationships. Research shows that people form impressions within 7 seconds, so a well-crafted greeting matters!

The G.R.E.A.T. call process—Greeting, Rapport, Engage, Ask for the appointment, and Take information—provides a simple structure that ensures every call is handled professionally, leading to better outcomes.

Poor phone skills can cost dental practices significantly. Even one missed call a day could translate to a monthly loss of up to $10,000! 😳

Consistency is key—every staff member should follow the same greeting format to maintain professionalism. Active listening, addressing callers by name, and timely follow-through also help build trust.

By implementing these phone greeting tips, practices can increase patient satisfaction and conversion rates.

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Dawson Updates

Get FREE Invisalign Certification! Join Core 1 in Scottsdale, AZ this May and you'll score complimentary Invisalign Certification directly from Align.
New RDH Course for dentists and dental hygienists seeking to streamline collaboration, maximize time management, and elevate care. Learn More!
First 30 Days are FREE when you join our innovative practice management program, Complete Care Consulting. Scale your practice this Spring.
Refreshed TMD & Airway Course! We've combined the best of Airway and TMD into one new course with Dr. Wilkerson, learn more about it here.

Coming Soon! 🗓️

Invisalign Essentials Complete Dentistry

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Core 1 in

Scottsdale, AZ

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Mastering Composite Resin

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Featured Dawson Deal 🚨

For a limited time, register two assistants for the April Dental Assistant's Role, you'll get 50% off the second assistant's registration!

USE CODE: ASSIST-50 at checkout

Register Your Assistants

Tuesday, March 25, 2025

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2025 Mini-Residency

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Core 1 Schedule

We've all been there, Dr. reader.

A patient comes back weeks later complaining about discomfort, broken restorations, or even pain. You check everything. You did it by the book.

So why does this keep happening?

Chances are it's related to their occlusion.

If you're not properly evaluating, diagnosing, and looking for signs of occlusal instability, your treatments likely won't last.

We want to stop that cycle if you've ever experienced it.

Core 1 gives you a step-by-step system to:

✅ Diagnose occlusal issues before they cause failures
✅ Spot the signs of instability before they lead to larger issues
✅ Reduce unnecessary remakes, patient discomfort and costly mistakes

For a limited time, when you register for Core 1 in Arizona this May, you'll also receive FREE Invisalign certification from Align—at no extra cost!